Returns & Refunds Policy

Due to the perishable nature of our handmade biscuits and food items, we cannot accept returns; however, we are committed to ensuring you are delighted with your order. If your shipment arrives damaged or incorrect, please reach out to our team within 14 days for a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Examine your package immediately upon arrival to ensure all items are present and have maintained their quality during transit.

• 2.
  Document Issues

  If there is damage to the packaging or the product, please take clear photos of the shipping box and the affected items.

• 3.
  Contact Our Team

  Email our customer support with your order number and photos to initiate a claim for a refund or a fresh replacement.

• 4.
  Resolution

  Our team will review your request and process a credit to your original payment method or ship out a new batch of biscuits within 48 hours.